Discover how to build your brand story, connect with customers through community-building and sell to customers with an experience-first strategy.

Five ways to turn customers into raving fans

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 explains how top-performing companies create customer experiences that make them stand out from the crowd and win new customers.

She shares five top secrets of how brands can increase their engagement and gain new customers through proven customer experience-led initiatives using technology.

Louise has been working in the customer experience landscape for over 15 years with brands like Next, Rituals Cosmetics, Diesel clothing, Woodies and lots more.

Her approach to turning customers into raving fans is by understanding what they truly want. This is through world-class customer service that supports the journey and allows brands to own the marketplace.

Louise specialises in working with franchise retailers through implementing best practice processes with its people and operations.

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Lunch and Learn: Five ways to turn customers into raving fans

How top-performing companies create experiences that make them stand out from the crowd and win new customers.

Caroline Kay is a start-up growth strategist who helps ambitious founders master the psychology of influence, enabling them to become impossible to ignore and negotiate powerfully for exactly what they want.&nbsp;
With a proven track record of transforming entrepreneurs into confident leaders, Caroline instils high-performance habits that unlock full potential, amplify impact, and cultivates exciting opportunities. Through her expert guidance, founders gain the mental tools and strategies to lead with unwavering confidence and achieve breakthrough results
Caroline holds a Master of Arts from Loughborough University with a Distinction in Practice, Research &amp; Entrepreneurial Skills and a Gold Standard Certificate of Teaching from Cambridge.
A former business development director and award-winning marketeer for global agencies, she’s delivered record levels of sales for the world’s best loved brands including Warner Bros, Diageo, L’Oréal, and Vodafone.
Caroline has coached and trained over 100+ leaders and facilitated training for teams and organisations. Many of her clients reflect top-tier firms, such as Unilever, The London Stock Exchange, Channel 4 Television, all of whom have placed their professional trust in her to become a go-to expert and reach the next level of success.&nbsp;
Caroline is passionate about peak performance and sustained wellbeing. In her keynotes she teaches the critical tipping point that elevates world class organisations and high-performance people above everyone else - she calls it The Vincita Effect™. Through her talks, Caroline entertains, inspires and challenges people to fully show up every day and make a positive difference at work and in life.
Find out more on Caroline&apos;s <a href=&apos;https://carolinekay.co/brain-gym/&apos; target=&apos;_self&apos;>website</a> or listen to her <a href=&apos;https://open.spotify.com/show/5L55nWe4cC9saxrEI4NNVw&apos; target=&apos;_self&apos;>podcast</a>, Snippets of Genius.
Ready to jump in? <a href=&apos;https://tidycal.com/carolinekayco/brain-gym&apos; target=&apos;_self&apos;>Book a discovery call</a> today.

Start-up Growth Strategist

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I’m Tara Elzingre, an independent consultant who’s passionate about helping business owners take control of their digital strategies without the overwhelm. I know firsthand as founder of Parene and Tara Elzingre Consultancy, how confusing and exhausting it can be to run a business online, where new tools and strategies are constantly popping up. My goal is to cut through that noise and help entrepreneurs like you find smart, sustainable ways to engage your audience, boost your productivity, and ultimately grow your revenue.
Most business owners face two big obstacles in the digital world: time and tech. Time gets eaten up trying to juggle marketing, engagement, and all the operational tasks that keep things running. Then, there’s the tech side—learning new tools, figuring out automation, and managing online platforms, all of which can feel overwhelming, especially if it’s not your area of expertise.I know that for many, these issues lead to frustration and even burnout. You start with enthusiasm, but constant pivots and endless tech choices can drain your energy fast. And with the pressure to constantly stay “visible” online, it’s easy to feel like you’re never doing enough.
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I’m here to make your digital strategy feel achievable, aligned, and tailored specifically to your business. My approach starts with understanding where you’re at and what matters most to you. I then introduce you to digital tools and strategies that simplify your workload, boost engagement, and save you time, all while enhancing your confidence with tech.
A key part of this process is learning to work with technology in a way that feels intuitive and empowering, not frustrating. Through 1:1 coaching and hands-on guidance, I make sure you’re equipped with practical skills and strategies, so you can start using digital tools to your advantage right away.
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My clients typically experience:
<ul>
<li>More time for the parts of their business they truly enjoy, thanks to efficient digital solutions.</li>
<li>Increased confidence with using new tools and automations, allowing them to work smarter, not harder.</li>
<li>Better engagement with their audience, from more streamlined social media practices to clearer messaging.</li>
<li>Revenue growth from strategic, simplified digital practices that actually convert without adding extra hours to the day.</li>
</ul>
<h3>How to Work with Me</h3>
If you’re ready to streamline your digital approach and get the right tools and mindset to succeed online, let’s chat. I offer tailored 1:1 sessions designed to meet you where you are and address your specific challenges. Together, we’ll build a plan that helps you work with intention and ease, so you can focus on what you do best—growing your business.

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I help female business founders to launch, scale and franchise their business. As a multi – business owner myself, I still walk the walk and understand the complexities of running a business firsthand. If you’re at a crossroads in your business and would like a mentor to keep your accountable and on task, or perhaps exploring franchising as an expansion method, or looking to launch your own idea for the first time, I’d love to connect and support your journey.
My name is Julie and my journey in business began in 1999 with roles in Corporate Sales and Management for high-end leisure and health clubs across London. This dynamic environment gave me a deep understanding of the membership model and an appreciation for the powerful impact that health and fitness can have on people’s lives.
In 2006, I launched my own leisure consultancy, collaborating closely with startups on strategic marketing, sales, and operational rollouts. I thrived on the challenge of helping new concepts take root and become sustainable businesses.
By 2011, my passion for health and community led me to set up <a href=&apos;https://busylizzy.co.uk/&apos; target=&apos;_self&apos;>Busylizzy Pre &amp; Postnatal Fitness Club</a>. What began as a small initiative to create a welcoming space for new parents has grown into the UK’s leading family fitness club, with over 55,000 families enjoying our fitness classes and community events. In 2014, I expanded Busylizzy by franchising, enabling us to reach parents across the UK. Today, supported by a network of talented advisors, designers, videographers, and over 300 exercise professionals, Busylizzy franchises span Hampshire, Hertfordshire, London, Surrey, Sussex, and Berkshire.
In 2023, I became a director at <a href=&apos;https://wearefamilia.co.uk/&apos; target=&apos;_self&apos;>Familia</a>, a family-focused design and marketing agency helping brands create meaningful connections with families. This role allows me to leverage my experience to support brands with strategies that resonate with their target audiences.
I am deeply passionate about business mentoring—whether it’s helping new entrepreneurs transform ideas into profitable ventures or supporting business owners seeking clarity and direction to achieve the success they deserve.&nbsp;

Business Mentor and Growth Consultant

Julie Clabby

I help female business founders to launch, scale and franchise their business. As a multi – business owner myself, I still walk the walk and understand the complexities of running a business firsthand. If you’re at a crossroads in your business and would like a mentor to keep your accountable and on task, or perhaps exploring franchising as an expansion method, or looking to launch your own idea for the first time, I’d love to connect and support your journey.
My name

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