Find out where your customers share their opinions, what cues and clues you should be listening for, and how to use these clues to make an action plan.

Lunch and Learn: How to get the most from customer feedback

Webinar

In this Lunch and Learn, Tori Rosevink explains how to use customer feedback to learn what your ideal customer really wants.

Tori has spent her career working in insight, predominantly for consumer goods brands. Experienced in tracking performance, delivering category and shopper insight, Tori now helps small food and drink brands' gain access to the same kinds of consumer insight that big brands rely on.

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Tori Rosevink explains how to use customer feedback to learn what your ideal customer really wants.

I&apos;m a <a href=&apos;https://danmartinuk.com/&apos; target=&apos;_self&apos;>freelance content creator and event host</a> who helps small businesses and the organisations that support them. I&apos;m also Enterprise Nation&apos;s Local Leader for Bristol.
I have 20 years of experience as a small business journalist having interviewed hundreds of entrepreneurs from famous names like Sir Richard Branson and Deborah Meaden to the founders behind brand new start-ups.
I&apos;ve worked for a range of leading small business publications and support groups, most recently as head of content at Enterprise Nation where I was responsible for the prolific output of content on the company&apos;s blog and social media. I now freelance for Enterprise Nation as the website&apos;s <a href=&apos;https://www.enterprisenation.com/business-news&apos; target=&apos;_self&apos;>news reporter</a> and as the host of the <a href=&apos;https://www.enterprisenation.com/podcast&apos; target=&apos;_self&apos;>Small Business sessions podcast</a>.
I&apos;m based in Bristol where I run and host regular events with the local small business community in my role as Enterprise Nation&apos;s Local Leader for Bristol. I also have strong connections with other major business organisations in the south west region.
In total, I&apos;ve hosted over 100 events including conferences with an audience of hundreds for international brands like Xero and Facebook and live web chats from inside 10 Downing Street.
With my partner, I co-run <a href=&apos;https://www.lifestyledistrict.co.uk/&apos; target=&apos;_self&apos;>Lifestyle District</a>, a lifestyle blog focused on culture, art, theatre and photography.

Freelance content creator & event host

The Small Business Sessions podcast (S7E1): From blogger to multi-million pound beauty brand

Enterprise Nation's podcast is back for a seventh series of inspiring entrepreneurial stories and expert business tips.

I am a consumer goods marketing professional having worked for some of the big global FMCG household brands. &amp;nbsp;I have also worked over the past few years with many Start Ups and SME's. &amp;nbsp;I now run my own Marketing Consutancy -the services I can offer are: &amp;nbsp;firstly, marketing strategy development ( Market Analysis, targeting , Positioning , Communication Strategy) to drive profitable growth along with implementation of the strategy ( if required) and secondly I can offer a marketing training programme of workshops at your offices or off site ( whatever works best for you) - the training programmes can tailored to your individual needs or you can attend an "off the shelf" workshops on how to develop a marketing strategy to drive your brands profitable growth and helping building your personal confidence and capability in marketing.

Founder

Marketing Book Club

A monthly meeting to relax, network and discuss a marketing book for an hour.

Louise is a two time award winning marketing and communications specialist with over 20 years’ experience. She has developed her expertise working with great brands such as BBC, Superdrug, HSBC, Nationwide Building Society, Prince’s Trust. She is on a mission to encourage businesses to promote who they are and what they do using marketing, communications and public relations tools and techniques.
In her pursuit to upskill and empower others, Louise launched 14 different downloadable PR and marketing toolkit resources.
From working in call centres and with penguins (not at the same time), arranging for a 104 year to be arrested (for fun) and being a firefighter for a day - she’s done it all and she’s not finished yet…
<ul>
<li>Read about her work: <a href=&apos;https://soundbitemedia.co.uk/&apos; target=&apos;_self&apos;><ins>https://soundbitemedia.co.uk/</ins></a></li>
<li>Read Louise’s blog ‘self-employed stories’ on LinkedIn <a href=&apos;https://www.linkedin.com/newsletters/self-employed-stories-7156970726275600384/&apos; target=&apos;_self&apos;><ins>https://www.linkedin.com/newsletters/self-employed-stories-7156970726275600384</ins></a></li>
</ul>

Marketing communications specialist

Communications Champion

Louise will be your communications advocate and champion, your brand’s best ally to deliver services you need to promote your products and services. 

This bespoke campaign service comes with full PR, marketing and communication services.

Reputation strategy: drawing on deep knowledge of channels and audiences to identify how best to position clients and tell their story

Advising: providing recommendations that are understood and accepted

People Management: supporting the wellbeing of the tea

Helping Leaders make informed decisions.
I&apos;m a driven and data-focused professional with extensive experience in both law enforcement and business. Over the years, I&apos;ve consistently developed talent, driven behaviour and cultural change, and led teams through coaching and values-driven behaviour. I&apos;m adept at utilising data analysis tools and methodologies to inform decision-making and improve organisational outcomes.
Now, I channel my passion for data into providing tailored data services for small businesses. I understand the unique challenges that small enterprises face, and I&apos;m committed to helping them harness the power of data to make informed decisions, optimise operations, and drive growth.
I&apos;m dedicated to continuous professional development and fostering a culture of innovation and excellence. By partnering with me, you&apos;ll gain access to actionable insights that can transform your raw data into a strategic asset. Let&apos;s work together to unlock your business&apos;s full potential through data-driven strategies.
Ready to make data work for your business? Let&apos;s connect and explore how we can achieve your goals together.

John Gibbons

Helping Leaders make informed decisions.
I&apos;m a driven and data-focused professional with extensive experience in both law enforcement and business. Over the years, I&apos;ve consistently developed talent, driven behaviour and cultural change, and led teams through coaching and values-driven behaviour. I&apos;m adept at utilising data analysis tools and methodologies to inform decision-making and improve organisational outcomes.
Now, I channel my passion for data into provid

Lunch and Learn: How to get the most from customer feedback

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