Find out where your customers share their opinions, what cues and clues you should be listening for, and how to use these clues to make an action plan.

How to get the most from customer feedback

Webinar

In this Lunch and Learn, Tori Rosevink explains how to use customer feedback to learn what your ideal customer really wants.

Tori has spent her career working in insight, predominantly for consumer goods brands. 

Experienced in tracking performance, delivering category and shopper insight, Tori now helps small food and drink brands' gain access to the same kinds of consumer insight that big brands rely on.

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Lunch and Learn: How to get the most from customer feedback

Tori Rosevink explains how to use customer feedback to learn what your ideal customer really wants.

Scott Reynolds is a CRM expert and the founder of SaaS Success, a consultancy dedicated to helping businesses simplify, streamline, and scale using Salesforce and HubSpot. With over 12 years of experience, Scott has worked with companies of all sizes, from micro-businesses to multi-million-pound enterprises, ensuring their CRM systems work for them—not against them.
Scott specialises in demystifying CRM and AI-powered automation, helping businesses overcome inefficiencies, low adoption rates, and reporting challenges. His human-centric approach focuses on creating tailored solutions that integrate seamlessly with existing operations, empowering teams to work smarter, not harder.
At SaaS Success, Scott and his team take a collaborative and goal-driven approach, ensuring that technology supports business growth rather than becoming a burden. Whether it&apos;s CRM implementation, optimisation, or AI-driven workflow automation, Scott helps companies achieve measurable results with simplicity and clarity.
?? Based in the UK | ?? CRM Strategy | ?? Salesforce &amp; HubSpot Expert | ?? AI &amp; Automation | ?? Data-Driven Decision Making

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Tony is a professional marketing and communication expert with a track record working for entrepreneurs, major brands and large and listed companies in the UK and internationally. He created Pitch Factory in 2013 to focus on helping businesspeople to become more compelling and persuasive communicators. He helps them to develop and refine the way they take their business to market; supports them throughout the business development process to win contracts and funding; creates compelling content for the web, social media and marketing collateral; and through training helps them so become more confident and impactful presenters at pitches, and at business networking events. He delivers a stronger proposition and marketing strategy to help you reach your target market and achieve your business goals, will help you to produce a winning Pitch Strategy, and fluent and compelling proposal documents and presentations, content that communicates your real value to clients for your website, social media campaigning and marcoms; and runs Presentation Skills Training, Business Storytelling training and helps businesspeople to create a punchy Elevator Pitch for business networking, exhibitions and trade missions.

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Articulate Digital Business is a multi-award-winning digital transformation agency dedicated to helping small and medium-sized enterprises (SMEs) thrive in an increasingly digital world.
The agency specialises in providing comprehensive strategies and innovative solutions tailored to the unique needs of each client.
<a href=&apos;https://www.enterprisenation.com/my-home/bio/www.linkedin.com/in/vandita-agarwal&apos;&apos; target=&apos;_self&apos;>Vandita Agarwal</a>, a highly experienced consultant, offers her expertise to entrepreneurs, businesses, and individuals seeking to scale their operations effectively. She works closely with her clients to establish robust digital systems, ensuring they not only adapt to the ever-evolving market landscape but also thrive in their specific areas of focus in both their personal and business lives. With Vandita&apos;s guidance, clients are empowered to unlock their full potential and achieve sustainable growth.

CEO and Founder

Vandita Agarwal

Articulate Digital Business is a multi-award-winning digital transformation agency dedicated to helping small and medium-sized enterprises (SMEs) thrive in an increasingly digital world.
The agency specialises in providing comprehensive strategies and innovative solutions tailored to the unique needs of each client.
<a href=&apos;https://www.enterprisenation.com/my-home/bio/www.linkedin.com/in/vandita-agarwal&apos;&apos; target=&apos;_self&apos;

How to get the most from customer feedback

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